To prove to you how confident we are in our services, we will offer you a 30 day money back guarantee on our annual hosting plans and a 14-day money back guarantee on our monthly plans and packages. If for any reason you are not completely satisfied with our services and cancel your account within the initial 30 days (for our annual hosting) or 14 days (for our monthly hosting) from the initial order date of your account we will refund you all your money (excluding any set up fees and fees for additional features. Please also note that the 30 day money back guarantee does not apply to any specials or discounted deals as these only have a 14 day money back guarantee).
Please note: The money back guarantee does not apply if your account is terminated at any time within the guaranteed period for breach of our terms and conditions, or if you go over the allocated and allowed bandwidth usuage for your plan. Accounts that are renewed for additional terms are also not subject to our money back guarantees. We reserve the right not to honour the money back guarantee where the customer has requested a refund in the past.
99% uptime guarantee
If for any reason (except for scheduled downtimes and hardware failures) our network or servers are down for longer than 1% in any month, you can request a 20% discount for your following month's services.