Ignitehosting.biz as a supplier of both virtual
and reseller cpanel webhosting (enabled with Fantastico), along with
other services related to the internet offers you its clients and
users the resources to distribute information to the public. We
recognize that there is a lot of information being distributed on
the web, nevertheless when opposing and conflicting matters occur;
we at Ignitehosting.biz reserve the right to take the
necessary action we see fit.
To protect your rights and prevent against such matters we have
provided "Terms of Service" which serves as a manual to your
responsibilities while using Ignitehosting.biz's services.
When new additions and modifications are made to the Terms of
Service, there will be a post in our "anouncement" section on http://www.ignitehosting.biz/. Your
continuous use of Ignitehosting.biz will represent your
agreement to the new terms of service.
We at Ignitehosting.biz do not take responsibility for
any information the client may generate or display on their website.
We are not obligated to and do not evaluate, amend, or censor the
information our client's website may contain. In case of copyright
intrusions, denigration and detrimental speech, the author is to be
held liable for the information presented.
Under the Terms of Service the following activities area prohibited by customers, associates, and/or
subordinates:
1 -
Abusive
Language
Relaying or posting
offensive, harassing, hostile, or abusive language through
Ignitehosting.bizInternet's networks.
2 -
Adult
Material
Adult and pornographic content is not permitted
on our servers
3 -
Background
Programs
Background programs
including but not limited to IRC bots, eggdrops, BitchX,
Xircon, and others which interfere with server operations are
prohibited.
4 -
CGI And PHP
Abuse
Although Ignitehosting.biz permits the use of CGI and PHP on all virtual
accounts, we must limit the amount of CPU used on any
individual account on a shared server. Since the servers are
shared by many accounts we can not let a few customers utilize
all of the resources on that server which leads to others
suffering from lack of resources. When CPU is used greatly and
excessively by a few customers it leads to slowness of FTP,
sites and much more which may result in errors and failure in
accessing the sites on that server. Accounts found in
violation of this term will be warned once. The email warning
will notify you that too much CGI and/or PHP is running and
suggest ways to reduce the usage or upgrade. We reserve the
right to DISABLE Your CGI/PHP Script if we consider the usage
to be excessive or it is not reduced within 24 hours of the
email being sent to you. Excessive amount (Ignitehosting.biz is the sole determinant of what constitutes degraded
server performance) refers to any amount that leads to
extensive and considerable degradation and deprivation of
server performance.
All scripts (e.g. UBB, YABB) that heavily make use of flat
files are prohibited.
5 -
Customer
Content
Customer agrees NOT to
disperse, transmit, or exhibit any material of the following
nature through any Ignitehosting.biz server whether
themselves or through a third party.
A -
Discriminatory material based on
age, gender, hate, or race.
B -
Defamatory, Offensive, or
Insulting material.
C -
Infringement or violation on any
intellectual property rights. Including but not limited
to: copyright, patent, trademark, or any other property
rights of Ignitehosting.biz or any third party.
D -
Material containing viruses or
other programming defects resulting in damage to Ignitehosting.biz or any other third party
E -
Threatening, hostile or harassing
material.
F -
Violation of any local, state,
national, foreign or international laws.
G -
Violation of any Ignitehosting.biz policy.
H -
Content or links to any illegal
activity or content, hosted on or off our
servers.
6 -
Export
Control
Exporting encryption
software on the internet or to other destinations outside the
U.S. is prohibited.
7 -
Illegal And/Or
Unauthorized Access To Other Computers Or
Networks
Accessing other party's
computers or networks without authorization to do so is
prohibited. Any activity that is used as an endeavour to
system invasion such as port scan, stealth scan or any other
info gathering action is prohibited. Any access to any part of
our servers, files, content or similar is prohibited and if
found immediate cancellation of account will occur without
refund of any payment made to Ignitehosting.biz
regarding any of our Hosting or Account services, being made
to the deactivated sites account payee.
8 -
Intellectual Property
Violation
Ignitehosting.biz
is required to eliminate or block access to customers' site
upon receiving proper notification of copyright violations.
The following activities are prohibited under this law;
violating property rights of others including but not limited
to copyrights, patents (held by individuals, corporations or
other.), service marks, software piracy, trademarks, trade
secrets, violating privacy and personal rights.
9 -
Software
Customer may only use
software from a third party that is properly licensed and is
in association with customer's use of service. Customer is
prohibited to store or distribute any illegal software, music
or movies on or from any Ignitehosting.biz
server.
10 -
SSH and
Scripts
Ignitehosting.biz enforces a strict
"No SSH" policy. We will also instantly suspend any account
that uses a script which can be used to elevate privileges or
enable SSH services. In the event that this occurs no refund
will be payable to the account holder or payee.
11 -
No mass email
marketing or free email businesses
allowed.
We do not allow mass email marketing sites on
our server at all. It doesn't matter even if it's an 'opt-in’
email marketing system' or run as a 'safe list' or 'free
email' system they are all prohibited. We reserve the right to
shutdown any such sites, that we consider harmful to the
server's performance or in breach of the above.
12-
No Unlimited disk space and / or Unlimited
data transfer allowed
We do not allow any clients to sell Unlimited
disk space or Unlimited data transfer to any of their
customers. All accounts created must state an amount of space
and bandwidth allocated. Ignitehosting.biz has the
right to refuse service, or discontinue any service to those
customers who use their account to promote any type of
Unlimited disk space and / or Unlimited data transfer hosting
accounts. Breach of this will result in their account being
discontinued.
13-
Overselling Policy
Ignitehosting.biz allows their customers to
oversell their resources within their WHM accounts. However we
expect that our customers will be realistic and responsible
when overselling. It is your responsibility to ensure that
your WHM has enough space for growth. Upgrades are available,
but due to server restrictions are not always possible. If we
feel that the overselling within one of our customers WHM
account is too "oversold", then we have the right to limit
further growth on that account while we consult with the
client about an upgrade on their service. This policy is
designed to protect all customers and also prevent the abuse
of resources through the use of overselling which causing harm
to others on the same server. Ignitehosting.biz also
reserves the right to decide what amount of "overselling" is
enough on any one account.
14-
No Free Trial accounts or Demo
accounts allowed
Due to increased instances in hacking, spamming and abuse,
we no longer allow our customers to provide "Free trial
accounts" or "Demo account" . Any customer who is found to be
offering a free trial account or demo account will have their
WHM account suspended.
15-
Spamming
We will in no shape or form tolerate spamming of any kind.
We, Ignitehosting.biz, reserve the right to terminate
any account without notice or warning that violates this rule.
Use of Ignitehosting.biz signifies acceptance and
comprehension of this and every Term of Service. Ignitehosting.biz at our option may charge $40.00 per Spam
complaint we receive. This fee is non refundable and will be
charged at the time of complaint notice. Ignitehosting.biz reserves the right to determine what is considered
Spam. Also, to conclude from the evidence presented if the
e-mail recipients were from an "opt-in" e-mail list. The
following forms of Spamming are prohibited:
A -
Bulk Unsolicited Commercial
E-mails AKA Spam, promotional material or any other form
of advertising or solicitation sent through e-mail that
promotes any IP address belonging to Ignitehosting.biz or any other domain hosted by Ignitehosting.biz is prohibited.
B -
Misrepresenting, perjuring, or
falsifying all or part of message headers to conceal the
true source of the message.
C -
Transmitting, promoting,
offering, or making accessible software of any kind
designed to assist in Spamming.
D -
Unwanted postings to newsgroup
promoting or advertising any IP or URL hosted by Ignitehosting.biz.
E -
Use of web pages that permit
spamming which directly or indirectly sends clients to
IP addresses or domains which are hosted by Ignitehosting.biz.
Please refer to
"Basic Mailing List Management Principles for Preventing
Abuse" for acceptable ways for mailing lists.
Proper Use Of Service Terms of
Service are effective on the date which you the customer register
for Ignitehosting.biz services. Services shall continue on
a month to month basis unless stated otherwise in a separate
agreement between Ignitehosting.biz and customer. The
following should serve as your guide to proper use of
service:
1 -
Back Up
Files
Customer may be able to
restore files which are archived routinely by Ignitehosting.biz. However, we do not guarantee in any way the
existence, accuracy or regularity of this service. Customer is
responsible for making the necessary back up files in
association with this service.
2 -
Bandwidth And Disk
Space
Customer will inhabit only
the amount of disk space on Ignitehosting.biz server
and use only the bandwidth allowed by Ignitehosting.biz according to account chosen. Exceeding the disk
space and/or bandwidth allowance will result in additional
fees and charges.
3 -
Basic Mailing List
Management Principles For Preventing Abuse
Mailing lists are an
excellent approach for dispersing information, but they MUST
be used correctly. Use the following points as your guide to
correct use of mailing lists. (Please make sure and read the
Spamming terms above). If you have any questions or want to
check the legitimacy of your mailing list please contact us at
support@ignitehosting.biz.
A -
Verification of New
Subscribers
Mailing addresses of new
subscribers must be verified prior to your emailing. You
may do this in several ways, i.e. sending an email out
to which the subscriber must reply to; you may also send
a URL in the email which the subscriber will go to, to
complete the verification.
B -
Subscriber
Termination
The administrator of the mailing
list must provide a clear and simple method along with
such instructions for the subscriber to terminate their
subscription at their will. This must be done promptly.
C -
Out of Band
Procedure
Administrator of the mailing list
must have a procedure where they may be reached (i.e.
via email) for further communication for those who wish
to terminate their subscription but do not or will not
do it through the automated procedures.
D -
Impact of Mailing on Networks
& Hosts
Administrator of mailing list
must ensure that the list is properly managed and has
minimized impact on networks and hosts. This may be done
by moderating the list and deleting undeliverable and
invalid addresses. You must ensure that the mailing list
does not overwhelm other hosts and networks.
E -
Email Use
Administrator of mailing list
must ensure that the list is not being used for abusive
purposes.
F -
Address
Disclosures
Administrator of mailing list has
responsibility over the addresses in their possession
and must take adequate disclosure to them. This includes
whether or not those addresses would be available for
sale at which time when bought they are no longer
"opt-in" lists. Further examination is necessary to
verify whether or not the subscriber is an "opt-in"
subscriber to the individual(s) who bought or traded the
list.
G -
Nature of the Mailing
Lists
Administrator of mailing list is
responsible for taking adequate disclosure for the
nature, content, subject and frequency of the emails. A
subject matter which varies to some degree from that to
which the subscriber signed up for or the frequency of
the emails changes constitutes the need for a new
mailing list (needing the "opt-in" approval of the
subscriber). Existing subscribers should never be
subscribed to a new mailing list
automatically.
4 -
Changes To Terms of
Service
Changes to Terms of Service
by customer will NOT be binding unless it is in writing and
has been counter executed by both parties. Variation in prices
needs to be confirmed in writing (either by mail or email) by
both parties. Ignitehosting.biz reserves the right to
make additions and modifications to the Terms of Service
without prior notice at which time there will be a post in the
"Latest News" section at www.ignitehosting.biz. The customer's
continuous use of Ignitehosting.biz services
represents the customer's agreement of the new Terms of
Service.
5 -
Client Liability And
Indemnification
All parties agree that in no
event, shape or form shall Ignitehosting.biz be held
liable to any third party for breach or alleged breach of any
term or condition by the customer. Customer agrees to defend,
and indemnify Ignitehosting.biz from all damages,
expenses, liabilities, losses or claims of a third party
resulting from client's breach or alleged breach of any
kind.
6 -
Payment
Policy
The day you sign up for your
Ignitehosting.biz account is the day your payments
will be due each and every month. We will charge your Credit
Card on that day. If you have other billing needs please feel
free to contact us at mail:billing@ignitehosting.biz.
Ignitehosting.biz at our discretion reserves the
right to terminate any account if client fails to make
payments in a timely manner. Client is and shall be held
responsible for all outstanding charges allocated to HiStyle
Internet Solutions. This includes cancellation of account. If
you signed up for an account on the 5th and you give notice to
cancel your account on e.g. 10th of this month, you are still
held responsible for all charges and fees for rest of this
month (from the 5th of this month to the 5th of next
month).
7 -
Termination Of
Account
Ignitehosting.biz
at its sole discretion reserves the right to terminate
services of any customer if they are in violation of the Terms
of Service. We reserve the right to refuse services to anyone.
8 -
Cancellations
An emailed notice needs to be sent to Ignitehosting.biz with 7 days notice before the end of the preceding
payment period regarding customer's request for cancellation
that is unless your account is covered by one of our money
back guarantee periods. Please include your domain name and
client ID. Either party has the right to terminate this
agreement with prior (by end of preceding payment period)
written (emailed) notice. If customer wishes to re-instate a
cancelled account they may do so within 7 days of
cancellation. Customer will be charged $20.00 per account
prior to re-instatement of their account. Once we have
received payment, customer's account will be activated within
2 working days.
To initiate the cancelation of your account you
need to email us with the following information to Histyle
Internet Solutions, Attention Billing, billing@ignitehosting.biz
I (your name) of (your address) wish to cancel my hosting
account (domain name) and (username) with Ignitehosting.biz. I am providing you with the requied minimum 7 days
notice and request that my account be terminated.
My reasons for requesting cancellation of my account are as
follows :(please state your reason/s)
This email needs to be dated and recieved
within 7 days prior to your next billing period and also sent
from the owner of the account. For your convenience emails are
accepted 24/7/365. Upon receipt of a request for Cancellation
Ignitehosting.biz will email the account holder and
notify them of the scheduled date for termination of the
requested account.
9 -
Suspension of
Account
We reserve the right to suspend an account at
any time. Reasons for suspension include, but are not limited
too, breach of terms of service, unable to contact client,
lack of client details being maintained and updated, non
payment, overdue payment, excessive CPU usage.
10 -
30-Day Money Back
Guarantee on all Annual Hosting plans and
packages
To prove to you how
confident we are in our services, we will offer you a 30-day
money back guarantee on all our annual hosting plans and
packages. If for any reason you are not completely satisfied
with our services and cancel your account within the initial
30 days of the initial order date of your account we will
refund you all your money (excluding any set up fees and fees
for additional features. $8.95 will be withheld for any Domain
name registration provided with any plan as these are non
refundable).
To initiate the cancelation of your account you
need to email us with the following information to Histyle
Internet Solutions, Attention Billing, billing@ignitehosting.biz
I (your name) of (your address) wish to cancel my hosting
account (domain name) and (username) with Ignitehosting.biz. My account is under 30 day old and I acknowledge
that all other accounts held by me now or in the future will
not be subject to any further money back guarantees provided
by Ignitehosting.biz.
My reasons for requesting my moneyback are as follows
:(please state your reason/s)
This email needs to be dated and recieved
within the 30 day money back guarantee period and also sent
through the original email address used when you signed up for
of the account (this is to authenticate your request). For
your convenience emails are accepted 24/7/365. Requests
received or requested after initial 30 days will not be
honoured.
Please note: The money back guarantee does not apply if
your account is terminated at any time within the guaranteed
period for breach of our terms and conditions, or if you go
over the allocated and allowed bandwidth usage for your plan.
Accounts that are renewed for additional terms are also not
subject to our money back guarantees. We reserve the right not
to honour the money back guarantee where the customer has
received a refund in the past.
11 -
14-Day Money Back
Guarantee on all Monthly Hosting plans and
packages
To prove to you how confident we are in our
services, we will offer you a 14-day money back guarantee on
all our monthly plans and packages. If for any reason you are
not completely satisfied with our services and cancel your
account within the initial 14 days of the initial order date
of your account we will refund you all your money (excluding
any set up fees and fees for additional features. $8.95 will
be withheld for any Domain name registration provided with any
plan as these are non refundable).
To initiate the cancelation of your account you
need to email us with the following information to Histyle
Internet Solutions, Attention Billing, billing@ignitehosting.biz
I (your name) of (your address) wish to cancel my hosting
account (domain name) and (username) with Ignitehosting.biz. My account is under 14 day old and I acknowledge
that all other accounts held by me now or in the future will
not be subject to any further money back guarantees provided
by Ignitehosting.biz.
My reasons for requesting my moneyback are as follows
:(please state your reason/s)
This letter needs to be dated and recieved
within the 14 day money back guarantee period and also sent
through the original email address used when you signed up for
of the account (this is to authenticate your request). For
your convenience emails are accepted 24/7/365. Requests
received or requested after initial 30 days will not be
honoured.
Please note: The money back guarantee does not apply if
your account is terminated at any time within the guaranteed
period for breach of our terms and conditions, or if you go
over the allocated and allowed bandwidth usage for your plan.
Accounts that are renewed for additional terms are also not
subject to our money back guarantees. We reserve the right not
to honour the money back guarantee where the customer has
received a refund in the past.
12 -
Refunds and
Disputes
Ignitehosting.biz offer no refunds other than our
money back guarantees, regardless of reason for cancellation /
deactivation.
Overcharges and disputes of billing MUST be reported within
60 days of the time of the dispute. Refunds will be given only
at the discretion of Ignitehosting.biz. If you choose
to dispute a charge to your credit card issuer which HiStyle
Internet Solutions (at HiStyle's discretion) considers a valid
charge under the requirements of Terms of Service, you agree
to pay Ignitehosting.biz an Administrative Fee of
between $50 (Fifty USD) and $150 (one hundred and fifty USD)
decided by Ignitehosting.biz.
13 -
Responsibility to
Keep Updated and Stay Informed
Customer is responsible to make sure that they are up to
date with the latest developments, these can be found in our
forums, where all announcements, acknowledgements and up to
date information will be provided. All correspondance of any
sort that is not personal in nature will be distributed in the
forums for all customers to see. www.ignitehosting.biz/forums
All customers have a responsibility to ensure that their
personal details are kept up to date such as their address,
phone number and email address that is provided. These details
need to be current and able to be used to contact the customer
at all times. Ignitehosting.biz makes every effort to
contact clients, but in the event that there is a loss of
service, interuption of service or similar, Ignitehosting.biz will not be held responsible if the customer is
therefore unable to be contacted.
14 -
Domain Registration
Terms and Conditions
Ignitehosting.biz offer a service to register
domain names on your behalf. When a customer / registrant
accepts this offer we cannot be held responsible for any
infringements against registered trademarks and further to
this, the customer / registrant of any such Domain name
infringement will indemnify Ignitehosting.biz against
any responsibility for such infringements of trademark. When a
customer / registrant chooses to register a domain name using
our service the customer /registrant agrees with all of our
terms and conditions as stated within our 'TOS - Terms of
Service'. The customer / registrant also agrees to be held by
the terms and conditions of the registrating company. For
further details email info@ignitehosting.biz
In no circumstances are domain name registration fees
refundable as once we have processed a Domain name, it is
irreversible. So please make your selection wisely.
15 -
Taxes
Customer is responsible for
paying all applicable taxes and holds Ignitehosting.biz harmless to any and all taxes connected to
customer's use of our services (including collections and
withholdings).
16 -
Overdue Accounts
Ignitehosting.biz does not offer credit to their
customers. All hosting plans are provided once the account
holder has paid for their plan or package. Therefore accounts
that fall overdue by 2 days will automatically be suspended
until payment is received by us. If we do not receive the
overdue payment after a further 7 days, the account will be
cancelled. This means that all files, folders and information
will be lost. Accounts that repeatedly become overdue for a
period of 2 days may also be subject to a further $5 fee
before they can be reactivated. We work on a 'three strikes
and you're out' policy, this means that if your account
becomes overdue for a third consecutive time the 2 day grace
period will no longer apply and your account will be suspended
immediately and inccur the $5 reactivation fee. HiStyle
Internet Solutions reserves the right to refuse reactivation
of an account if the account repeatedly becomes overdue.
Ignitehosting.biz will make all reasonable
attempts to notify the account holder via
email prior to the suspension of their service, but it is the account holders responsibility to ensure
that their account is paid for and all their contact and email
details are kept up to date at all times.
18 -
Price
freeze guarantee - Important Details.
Ignitehosting.biz
no longer provides a price freeze guarantee on all its plans
and packages. However those customers who where given the
price freeze guarantee when they made their purchase (prior to
the 1st March 2004) will keep this guarantee (subject to the
original terms and conditions). For those who signed up for
one of our plans or packages prior to the 1st March 2004 and
remain a continuous customer and keep your original plan /
package your fee will not alter while your payment plan
remains the same.
Please be aware that the price freeze guarantee has never
applied to our 'specials' or discounted webhosting plans or if
your account is suspended for non payment this offer will no
longer apply, regardless of the date of
purchase.
18 -
Chargebacks
In the event of a customer initiating or requesting a
charge back we reserve the right to terminate the account/s or
reseller plan and all its accounts immediately. No back up of
sites will be provided unless the customer pays a fee of
$50.00 USD (ontop of the charged back amount) for each
account/s or reseller plan affected by each individual
chargeback. This cost is to cover the bank fees and handling
payable by HiStyle in the event of a customer making a charge
back.
We reserve the right to refuse service to anyone who has
previously requested a charge back from us under any
circumstances and also request that any further accounts help
by them on our servers be removed.
19 -
Backup
Responsibilitties
As the owner of
your website / hosting package or reseller website /
hosting package, backups are your responsibility
(or your customers), therefore you must ensure that
you and your customers have up to date and current backups of
your / their own site/s or those under your
control.
Ignitehosting.biz currently only perform weekly backups off
site, but under no circumstances do we guarantee that
you will have what you need or the integrity of these
back ups in the event that you may need us to access them to
restore your website. We also do not guarantee that any
form of backup will be available even at the
weekly interval. However we
must stress that these back ups are not to be relied upon
under any
circumstances as
backups are the responsibility of the website owner not
Ignitehosting.biz.
We strongly advise
that you back up your own site/s as often as required to
ensure that you always have the latest possible copy of your
site/s as it is your responsibility to back up your site/s
regularly.
20 -
Resellers
Ignitehosting.biz Resellers are required to
monitor their clients and be aware of what they are using
their sites for. As a reseller you are responsible for all of
your individual clients and must ensure that both you and your
clients abide by our terms and conditions of service. In the
event of our terms and conditions of service are not being
upheld by the reseller or their resold and/or provided free
accounts, we may at our sole discretion suspend any service
immediately without notice, if the breach is illegal or likely
to cause loss of service or harm to any other user of the
Internet or our services.
Failure to follow any term or condition listed above will
provide Ignitehosting.biz with grounds for the
immediate account deactivation of the offending account
holders site, further, without refund of any payment made to
Ignitehosting.biz regarding any of our Hosting or
Account services, being made to the deactivated sites account
payee. We will also report abuse of any kind to the relative
authority and seek legal action if
required.
Disclaimer of
warranty Services provided to customers of Ignitehosting.biz are provided on an "as is" basis. Ignitehosting.biz disclaims any warranty that; services will be not
be interrupted or be free of error; defects will be corrected; there
are no viruses or harmful components; and that security methods
being used will be adequate.
Limitation of liability In no shape or
form shall Ignitehosting.biz be held liable/responsible for
damages resulting from loss of profit or records from use of Ignitehosting.biz site or products. We are also not responsible for
any incidentals, disciplinary or consequential damages associated
with this agreement. In no event shall Ignitehosting.biz's
total liability exceed an amount greater than five hundred dollars
($500 USD).
Can't find a package to fit your needs?
Contact our knowledgeable and friendly sales staff to custom build a special virtual hosting package just for you. Please send an email with your requirements and specific needs to sales@ignitehosting.biz