The reason we do
not offer unlimited bandwidth is because there is no such thing! Web
hosts that offer such services are providing you with false advertising.
Most of them will kick you out once your website starts to grow and
use a little more bandwidth. For more information on unlimited bandwidth,
please visit http://www.unlimband.com/
Do
you allow warez and adult websites?
We do not allow
any kind of warez content on our servers, we allow only legal adult
content at our discretion. Please refer to
our "Terms of Service" for more information.
Is
there a minimum contract or commitment?
No,
there is no contract or commitment. You can at any time contact our
support department and request a cancellation of your account. No
further payments will be requested from you, however all moneys paid
will be forfeited.
Can
you host my subdomain or do I have to have a domain name?
We can host your
subdomain. However, the owner of the domain has to configure your
subdomain to point to the IP address we provide you.
Account Questions
How
long does it take for my website to be setup and ready to use?
We will
setup your account as soon as possible after you have
placed your order (usually within 12 hours). Once you
have received your welcome email (which is sent to you
upon your account setup), you can login to your account
via FTP and upload your website.
My
account has been setup, why isn't my domain working?
After you
change the name servers for your domain at the registrar
where your domain is registered, it can take anywhere
between 24 and 72 hours before the changes start to take
effect.
If
I sign up with one of your webhosting plans now, can I upgrade/downgrade
later?
Of course!
You can at anytime, upgrade or downgrade your account
without any processing fees or interruption of service.
All you have to do is to let us know what webhosting plan
you would like to upgrade/downgrade to. We can also customize
a plan to fit your exact needs.
Does Ignitehosting.biz provide Backups of my website?
Ignitehosting.biz perform off site backups on a weekly basis. However we must stress that these back ups are not to be relied upon under any circumstances
.
As the owner of your website / hosting package or reseller website / hosting package, backups are your responsibility (or your customers),
therefore you must ensure that you and your customers have up to date
and current backups of your / their own site/s or those under your
control.
Ignitehosting.biz currently only perform weekly backups off site,
but under no circumstances do we guarantee that you will have what you
need or the integrity of these back ups in the event that you may
need us to access them to restore your website.
We
strongly advise that you back up your own site/s as often as required
to ensure that you always have the latest possible copy of your site/s
as it is your responsibility to back up your site/s regularly.
How
do I backup my account?
You can
download your daily account backup by logging into your
account control panel and clicking on “backup”.
There you will find a backup of your home directory, your
SQL databases and your email aliases/filters. Simply click
on each link to download the backup files.
Email Questions
Can
I change my MX record to use services like Everyone.net's web mail?
Yes. You can change
your MX record from within your control panel to have any server handle
your emails.
What
are my incoming and outgoing mail servers?
You can use "mail.yourdomain.com"
for your incoming and outgoing mail.
How
can I access the web mail without logging in to the control panel
everytime?
You can access your
web mail account by going directly to "http://www.yourdomain.com/webmail/".
Make sure you have an ending slash ("/").
Domain
Questions
Do
you register domain names?
Yes. Please
contact our sales or support department with the domain
name you would like to register for additional information
and pricing.
Can
I host multiple domains using one account?
Yes. You
can host additional domain names on sub domains of your
main account. For example, we can point “Your2ndDomain.com”
to “sub.YourMainDomain.com” and have it appear
as a real account to everyone else. This feature is very
useful for people who own more than one domain name. However,
if you need to host each domain with its own separate
features, email us reseller@ignitehosting.biz
FTP Questions
Can
I access my account via FTP 24/7?
Yes. You can login
to your account via FTP or your personal control panel day and night
to manage your account.
Control Panel
Questions
Do
I get a control panel to manage my account?
Of course!
You can login to your control panel by going to http://www.yourdomain.com/cpanel/
and entering your account login and password. You can
find more information about our control panel here.
I
changed my control panel password and now I can't login.
Your account
name and password are both case-sensitive (for example,
if your password is "abc123" and you type it
in as "ABC123", it will not work). Make sure
that you type in your password correctly and that your
whole account name is in lowercase.
How
can I change my control panel theme?
To have
your control panel theme changed, please contact our support
department with your account ID, domain name and the theme
of your choice.
Guarantee Questions
Money
back guarantee on all our webhosting plans and packages
To prove to you
how confident we are in our services, we will offer you a 30-day
money back guarantee on our annual webhosting plans and packages and a 14-day money back guarantee on our monthly plans and
packages. If for any reason you are not completely satisfied
with our services and cancel your account within the initial
30 days (for our annual webhosting) or 14 days (for
our monthly webhosting) from the initial order date of your
account we will refund you all your money (excluding any set up
fees and fees for additional features. Please also note that the
30 day money back guarantee does not apply to any specials or discounted
deals as these only have a 14 day money back guarantee).
Please note: The money back guarantee does not
apply if your account is terminated at any time within the guaranteed
period for breach of our terms and conditions, or if you go over
the allocated and allowed bandwidth usuage for your plan. Accounts
that are renewed for additional terms are also not subject to our
money back guarantees. We reserve the right not to honour the money
back guarantee where the customer has requested a refund in the
past.
99%
uptime guarantee
If for any reason
(except for scheduled downtimes and hardware failures) our network
or servers are down for longer than 1% in any month, you can request
a 20% discount for your following month's services.
Price
freeze guarantee - On accounts purchased PRIOR to the 1st March
2004.
Ignitehosting.biz no longer provides a price freeze guarantee on all its plans
and packages. However those customers who where given the price freeze
guarantee when they made their purchase (prior to the 1st March 2004)
will keep this guarantee (subject to the original terms and conditions).
For those who signed up for one of our plans or packages prior to
the 1st March 2004 and remain a continuous customer and keep your
original plan / package your fee will not alter while your payment
plan remains the same.
Please be aware that the price freeze guarantee has never applied
to our 'specials' or discounted webhosting plans or if your account
is suspended for non payment this offer will no longer apply, regardless
of the date of purchase.
Programming and
Database Questions
Do
you support Perl/CGI and PHP?
Yes, we support both
Perl/CGI and PHP.
Do
you support MySQL?
Yes, we support MySQL
databases. You can manage your databases from within your web based
control panel.
Do
you have any preinstalled scripts that I can use?
Yes. We have a variety
of Perl/CGI and PHP scripts that you can use. To give you some examples,
we have message board, counter, guestbook, chat and more.
What
is the path to Perl?
The path to Perl
is: /usr/bin/perl
What
is the path to Sendmail?
The path to Sendmail
is: /usr/sbin/sendmail
Script and Software
Questions
Can
I run a message board on my account?
Yes. We support both
Perl/CGI and PHP message boards. However, there are some older message
boards that use flat files instead of a database (such as MysQL) to
store all data which in its turn causes high server loads and is a
lot slower. Therefore, we only allow message boards that use database.
Which
message boards do you recommend?
Invisionboard and
phpBB are
two fully featured message boards we highly recommend.
Will
you install a message board for me?
You can now install
Invision and phpBB boards easily via Fantastico yourself, so no need
for us to install it for you.
Can
I have access to SSH?
Ignitehosting.biz enforces a strict "No SSH" policy. We will also
instantly suspend any account that uses a script which can be used
to elevate privileges or enable SSH services. In the event that this
occurs no refund will be payable to the account holder or payee.
Fantastico ~ An easier way to manage and
update your website available with all
Ignitehosting.biz customers
Can't find a package to fit your needs?
Contact our knowledgeable and friendly sales staff to custom build a special virtual hosting package just for you. Please send an email with your requirements and specific needs to sales@ignitehosting.biz
